Last updated: 11 December 2025

We want you to love every product you receive from Diamond Nail Supplies. If something isn’t right, we’re here to help, while keeping hygiene, safety and legal compliance at the forefront.

1. Eligibility for Returns (Cosmetic & Nail Products)

Most of our items fall under hygiene-sensitive cosmetic products, which means we can only accept returns on products that:

• Have not been opened, unsealed, used, swatched, or handled beyond what is necessary to inspect the goods.

• Are returned in their original packaging, including all seals, labels, safety caps and bubble pouches exactly as received.

Once a cosmetic or liquid product has been opened or the seal has been broken, we are unable to refund or exchange it for hygiene and safety reasons (Consumer Contracts Regulations, Schedule 2 — hygiene exemptions).

2. Change of Mind Returns

If you change your mind, you have 30 days from the date of delivery to request a return, provided the item meets the conditions above (unused, sealed, and in original packaging).

To initiate a return, please contact us at [email protected] with your order number.

Change-of-mind returns are not accepted for:

• Opened or unsealed liquids (monomer, gel, oils, etc.)

• Acrylic powders that have been opened

• Products that show signs of use or contamination

• Products not returned in their original sealed packaging

3. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged on arrival, or not what you ordered, please notify us within 48 hours of delivery.

We will:

• Replace the item, or

• Offer a refund, or

• Arrange return shipping at no cost to you

Photographs may be requested to help us assess the issue.

Faulty goods are always eligible for a refund under the Consumer Rights Act 2015, even if opened.

4. Returns from Professional / Business Customers (B2B)

Many of our customers purchase for business use. Where an order is deemed business-to-business (B2B), the Consumer Contracts Regulations (cooling-off period) do not automatically apply.

However, we want to be fair.

We will still accept unused, sealed items for return within 30 days, provided they fall under our hygiene-safe return criteria.

Faulty products remain fully protected under the Consumer Rights Act, regardless of B2B status.

5. Refunds

Once we receive and inspect your return, we will notify you by email.

If approved:

• Refunds are issued back to your original payment method

• Please allow up to 5–10 working days for your bank to process the refund

Items returned to us in an opened or used condition will not be eligible for a refund and may be sent back to you.

6. Return Shipping Costs

• For change-of-mind returns, you are responsible for return shipping.

• For faulty, damaged or incorrect items, we will arrange or reimburse return shipping.

• Original delivery charges are non-refundable unless the entire order is returned due to a fault or error on our part.

We strongly recommend using a tracked postal service, as we cannot refund items that do not reach us.

7. Exchanges

We only offer exchanges for items that are faulty or incorrect.

For all other situations, please request a refund and place a new order.

8. How to Start a Return

Email us at [email protected] with:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Photos if the item is faulty/damaged

We’ll respond with the next steps.