Privacy Policy
Diamond Nail Supplies Ltd — Privacy Policy
Last updated: 11 December 2025
Diamond Nail Supplies Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and share your information when you visit www.diamondnailsupplies.co.uk or interact with our services.
1. Information We Collect
We collect two types of information:
a) Information You Provide Directly
Order Information
When you place or attempt to place an order, we collect:
Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely by our payment processors; we do not store card numbers)
Order notes, if provided
Account & Form Information
When you create an account, fill in a contact form, distributor application, or sign up for marketing emails, we may collect:
Name
Email address
Phone number
Business information (for B2B/distributor applicants)
Social media links or website
Any other information you choose to submit
B. Information Collected Automatically
When you browse our site, we automatically collect:
IP address
Browser type and version
Device type
Time zone
Cookie data
Pages viewed, links clicked, time spent on site
Referring website or search terms
We collect this using:
Cookies
Log files
Pixels/tags (e.g., Meta Pixel, TikTok Pixel)
Analytics tools (e.g., Google Analytics)
2. How We Use Your Information
We use your data to:
Process payments
Deliver orders
Provide order confirmations and updates
Handle returns, cancellations, and support enquiries
Respond to messages, complaints, or queries
Troubleshoot issues
Send emails if you opted in
Personalise content or product recommendations
Retarget ads (Meta, Google, TikTok, etc.)
Analyse traffic and behaviour
Detect fraud and security threats
Improve website functionality
Maintain business records
Respond to lawful requests (e.g., HMRC, law enforcement)
We process personal data under the legal bases of contractual necessity, legitimate interests, and consent where applicable.
3. Sharing Your Information
We share your information with trusted third parties only where necessary, including:
Payment processors (e.g., Stripe, PayPal)
Website hosting & ecommerce platforms (WordPress, WooCommerce)
Email marketing providers (e.g., MailerLite, MailPoet, Klaviyo)
Analytics & advertising partners (Google Analytics, Meta, TikTok)
Delivery partners (Royal Mail, Evri, DPD, etc.)
We do not sell your data.
We may disclose information where required to comply with legal obligations or to protect our rights.
4. Behavioural Advertising & Cookies
We use cookies and tracking technologies to:
Understand how you browse
Show relevant ads
Measure the effectiveness of advertising campaigns
You can manage or disable cookies through your browser settings.
You can opt out of targeted advertising via:
TikTok: https://support.tiktok.com
The Digital Advertising Alliance: http://www.aboutads.info/choices
5. Your Rights (UK GDPR)
You have the right to:
Access the personal data we hold about you
Correct inaccurate information
Request deletion (where legally permitted)
Restrict processing
Object to processing based on legitimate interests
Withdraw consent at any time (e.g., email marketing)
Data portability
To exercise any rights, contact: [email protected]
If you believe your data has been mishandled, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
6. Data Retention
We retain:
Order information for 6 years (legal requirement for accounting)
Marketing data until you unsubscribe or request deletion
Distributor or wholesale applications for as long as reasonably necessary
Website logs for security and diagnostics for up to 12 months
We only keep your data for as long as necessary to fulfil the purposes outlined in this policy.
7. International Data Transfers
Some of our service providers (e.g., Google, Meta) may process data outside the UK/EEA.
Where this occurs, data is protected under:
UK-approved adequacy regulations
Standard Contractual Clauses (SCCs)
Equivalent safeguards
8. Children
Our Site is not intended for individuals under 18.
We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in:
Legal requirements
Business operations
Technology or tracking tools
The date at the top indicates the latest revision.
10. Contact Us
If you have questions, concerns, or data requests, contact:
Diamond Nail Supplies Limited
Email: [email protected]
Registered in England & Wales